Premier League Tours Terms and Conditions

PLEASE READ THIS AGREEMENT CAREFULLY

IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS

We at Premier League Tours look forward to the opportunity to act as your agent for travel to your chosen football tour. These Terms & Conditions describe what you are legally entitled to expect from us when you purchase travel-related services through us, in addition to your obligations as a customer.
The terms ‘we’, ‘us’ and ‘our’ refer to Premier League Tours. The term ‘you’ refers to the customer booking a football tour through us. Football tours are hereafter referred to as ‘Events’. ‘Arrangements’ refers to the arrangements you make for travel to sporting events.
Premier League Tours acts as a guide for products and services that are not directly supplied by us (football tickets, stadium tours etc). We are not a co-vendor of such products and services: you will be entering into a separate contract with such suppliers regarding these.
That’s why we would like to stress that Premier League Tours has no control of – or involvement with cancellation or a postponement of game times and dates that are dictated to by the Premier League.
Please appreciate that Premier League Tours legal liabilities in relation to travel arrangements we book are very different to their legal liabilities to you in relation to Events. And that our obligations to Arrangements vary depending upon whether or not what you book with us is a ‘Package’, as defined by the Package Travel, Package Holidays and Package Tours Regulations 1992 (for UK departures) or the Package Holidays and Travel Trade Act 1995 (for Ireland departures). For more information see: http://www.legislation.gov.uk/uksi/1992/3288/contents/made (UK)

BOOKING

Contract

1. A contract will exist between you and us when we issue an email confirmation or invoice for your booking.
2. The company’s registered office is: (leave blank)

Main booker

  1. The person who completes the booking online or over the telephone or who signs the booking form is the ‘main booker’.
  2. He or she must be a minimum age of 18 and is responsible for payment of the total booking price, and subsequent cancellation/amendment charges that may be payable.
  3. He/she also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date agree to be bound by these conditions, and all other information on our website.

Incorrect or false information provided when booking

  1. If it subsequently transpires that the data you have provided at the time of booking is inaccurate or contains errors, such as names and passport information, Premier League Tours is not liable for any associated damages or costs.
  2. You will be liable for any extra costs pertaining to providing false information or the amendment of any component of the Event.
  3. We strongly advise you to check your confirmation email and all travel documents immediately and contact us straight away if you find any errors at,
    Premier League Tours, 46 France Furlong, Great Linford, Milton Keynes, Bucks MK145EH
    Tel 07784347600
    Email: bav@premierleaguetours.com

Special requests

  1. If you have a special request for anything that is not automatically part of the Arrangements you book through us, please advise us when you book through the pre- tour questionnaire and we will pass this information on to the companies we work with.
  2. Our note of your request on your booking confirmation/invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request.
  3. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your booking confirmation/invoice through your pre-tour questionnaire.
  4. We must emphasise that, verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. dietary needs

EVENT TICKETS

Football Matches and Stadium Tours

  1. When we book an Event for you, our responsibility is limited to the arranging of the tour.
  2. We do not have any responsibility for the supply, provision or conduct of the Event itself, and those responsible are not our suppliers.
  3. The Event tickets may contain important information and conditions which you must read carefully.
  4. Event tickets are non-transferable unless otherwise stated.
  5. Unfortunately, whilst rare, Events can be cancelled, postponed, rescheduled, abandoned or curtailed at short notice or even without notice. We make every effort to obtain and pass on to you up-to-date information regarding Events. This information is based on details supplied to us but we cannot guarantee its accuracy or that changes will not occur. In the situation, you can not make the “tour” dues to changes no refund or compensation or other sum will be paid by us.
  6. We cannot therefore accept any responsibility or pay any refund, compensation or other sum for any changes in or cancellation of any advertised or confirmed programme or itinerary, even where this involves the cancellation of an Event which may have been your main reason for making your booking. We will always do our best to find a suitable alternative, but cannot promise to be able to do so. If however, we obtain a refund from the organiser, this will be passed on to you.
  7. We accept no liability for either the validity of any tickets you purchase, or for any cancellation or alteration of the Event. No refund or compensation or other sum will be paid by us. If we are able to change our services to coincide with the re-arrangement of the Event we will inform you of the changes and any addition or reduction in costs that may apply. In some cases we will not be able to alter Arrangements and we will continue to supply the original travel services which we have agreed to supply you. This applies even where there has been the cancellation of an Event which may have been your main reason for booking.

Lost or Stolen Tickets

  1. Event organisers, clubs, stadiums or Premier League Tours will not issue duplicate/replacement tickets when lost or stolen. Premier League Tours accepts no responsibility for stolen tickets. You will be fully be expected to return all tickets that are part of a package that you have not paid for.

Conditions of Football Tickets

  1. For some Events, the tickets we sell are for seats within a specific area/location of the stadium for supporters of a designated team/club. Where this applies details will be advised at the time of booking. In these cases, tickets are not for use by supporters of the opposing team/club.
  2. Your booking is subject to cancellation if you are found to have breached these rules in advance of your attendance at the Event, or, you will be subject to eviction from the stadium if you are found to breach these rules at the venue itself.
  3. Where we sell Event tickets in combination with transport, it is a condition of sale that the transport/accommodation is used and the Arrangement is not purchased for the sole purpose of using the Event ticket.
  4. We reserve the right to withhold issuing the Event ticket if the transport or accommodation is not used.

Re-Sale of Football Tickets

  1. Event tickets purchased through Premier League Tours are strictly subject to the Event organisers’ terms and conditions. The re-sale of Event tickets may be prohibited by the Event organiser, and in some cases, re-sale may even be illegal. You are advised to seek permission from the Event organiser before attempting to re-sell any Event tickets.

STADIUMS

Stadium Admission and Facilities

  1. Admission to stadiums is controlled by the Event organiser,stadium officials and/or the police. Where we provide you with a ticket for an Event, our responsibility is limited to the provision of the ticket itself and this does not guarantee your admission to the stadium. Your actions or behaviour or the behaviour or actions of others may result in you being denied entry to the stadium. Such circumstances are beyond our control and we accept no responsibility if this happens.
  2. We accept no liability whatsoever for either the quality of any Event or stadium facilities, or for any injury sustained in the stadium any part of the tour during the Event (except where such injury is caused by our negligence).
  3. Stadium and Event ticket regulations apply. They will be stated on your ticket or are available on request from the Event organiser.

Club/Association Membership Requirements

  1. The issuing of Event tickets may be restricted to supporters who satisfy certain eligibility criteria as determined by clubs or associations connected with the Event.
  2. We do not determine your eligibility for Event tickets but we have the right to refuse to accept a booking or cancel a confirmed booking where you have failed to comply with any club/association membership requirements advised to us by the club/association.
  3. Cancellation can be made any time leading up to the Event but needs to be agreed with a Premier League Tours Representative with a negotiated compensation amount clearly stated in writing.
  4. Any refunds will be at the discretion of Premier League Tours depending on whether Premier League Tours have incurred costs in relation to the booking.

CANCELLATION & CHANGES MADE PRIOR TO TRAVEL

Changes made by us prior to travel

  1. From time to time we may have to change details of the Event you have booked. If any change will have a significant effect on your Event, we will tell you about it before your Event, if there is time. Changes we will tell you about include:
    • A change of the time you are due to arrive at your Event/stadium which may mean you will miss the Event or the start of the Event.
    • A change in the scheduled Event time so that you do not miss the Event or the start of the Event.
  2. If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able to do so, offer you an alternative Event of equivalent or closely similar standard and price at no extra cost.
  3. If you do not wish to take the alternative we offer you, you can choose a different Event offered for sale by us and pay, or receive a refund of, any price difference.

Changes made by you prior to travel

  1. If you cancel your trip, charges apply as laid out in the section Cancellation by you.
  2. If you do cancel, note that you must still pay for any insurance premiums, credit card charges and amendment charges which arose before cancellation.
  3. If you have to cancel your trip due to circumstances beyond your control, you may be covered by your travel insurance.
  4. If you have had to cancel all or part of your trip because your plane has been delayed or cancelled you may be covered under the terms of the ATOL licence of the airline.
  5. If you want to alter any components of your booking in any way, we will try to help you. We cannot however guarantee that we will always be able to do this as changes are subject to availability at the time and to the terms and conditions of our suppliers and Event organisers.
  6. Remember that any change to your booking (such as departure date, flight, hotel accommodation or length of stay) applies to all members of your travel party.
  7. If any member of your travel party cancels and you are unable to fill that person’s place, you may be liable for additional supplements for your accommodation, such as a single or under-occupancy supplement.

TRAVEL INSURANCE

Travel insurance

  1. Travel insurance isn’t mandatory when booking a package with Premier League Tours However, we do recommend you purchase travel insurance to protect you and your party against unexpected events during the trip, such as accident, illness or theft.

PAYMENT

Payment Terms

  1. A deposit of 50% or discussed amount i(in writing) is required at the time of booking. With the remaining balance due no later than 14 days before the start of the Event.
  2. You will be informed of the payment terms at the time of booking with us.
  3. Please note that failure to pay on time will result in cancellation and we will retain the deposit.

Methods of payment

  1. We accept payment by bank transfer and Paypal. Please note that we are obliged to to pay any surcharge to all bookings.

PASSPORTS & VISAS

Passports & Visas (British & Irish Citizens)

  1. It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting.
  2. It can often take some time to obtain a passport or visa therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks. However, passport and visa regulations and health requirements can change at any time, therefore, we recommend that you check passport/visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP.
  3. Travel advice can be obtained from the UK Foreign Office http://www.fco.gov.uk and Irish Foreign Affairs http://www.foreignaffairs.gov.ie

HEALTH REQUIREMENTS

Health requirements and information

  1. Information regarding health requirements can also be obtained from the UK Foreign Office http://www.fco.gov.uk. A website such as www.hpa.org.uk also provides information.
  2. Please note, the EHIC is in addition to Travel Insurance, not instead of it. We will have no liability to you if you or any member of your party travel without the correct passport and visa or without the necessary vaccinations, and you will have to pay to us any costs which we incur through helping you because of any such failure on your part.

INFORMATION ACCURACY

Information accuracy

  1. Descriptions of accommodation, destinations, facilities and services we provide are based on information obtained from our suppliers. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests.
  2. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible.
  3. Some activities or facilities may not be available all year round. There may be a charge for some facilities, for example: air-conditioning in the transportation.
  4. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your tour.
  5. Any transfer times we quote are approximate and, depending on circumstances, the journey time to your destination may be longer.

YOUR RESPONSIBILITY

Responsibility for your actions

  1. We want all our customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the affect they may have on others.
  2. If we (or another person in authority) believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, your Arrangements may be ended and this could mean we or our suppliers may either ask you to leave your means of transport.
  3. Our suppliers will deny access or impose additional conditions of carriage on any passenger who, for example, is intoxicated and/or disruptive or found to be smoking on on means of transport.
  4. If this happens, we will not pay compensation, make refunds, or cover any expenses you suffer as a result.
  5. We and/or the accommodation/stadium owner will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, and for any damage caused at or to a stadium, together with any legal costs we or the accommodation/stadium owner incur in pursuing a claim.
  6. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
  7. You also have a duty to act responsibly at the Event. Stadium officials or the police may refuse your entry or eject you from the venue if you are or are suspected to be intoxicated, or abusive or your actions/behaviour is felt to be inappropriate or in breach of the club or stadium’s rules, this includes supporting the opposing team for which your ticket relates.
  8. In this event, Premier League Tours cannot become involved in any dispute and you may be prevented from using the transport services or have additional conditions of carriage imposed on you. If this happens, we will not pay compensation, make any refund, reimburse any expenses you suffer as a result or otherwise have any liability to you.

DATA PROTECTION

Data Protection

  1. By making a booking with us, you agree we may use and disclose the information you provide for the following purposes:
    • To enable us to process your booking (which will include passing your information to third-party suppliers, such as chauffeurs and their company, football clubs/associations and stadiums, and may involve sending your information to countries that do not have an equal level of privacy legislation tothat in the UK).
    • For market research and analysis purposes. For improving customer service. For the detection and prevention of fraud or other crime (which may include providing your information to football clubs/associations or the police in connection with the unauthorised sale or disposal of tickets, or to organisations such as banks and credit card companies).
    • For compliance with legal requirements (which will include passing your information to public authorities such as customs and immigration) and for marketing contact by means of post or telephone to provide you with offers, products and services from Premier League Tours.
  2. Telephone calls to/from ourselves may be recorded for training and quality purposes and for preventing/detecting crime.
  3. If you have booked with us via our website, or if you have chosen for us to contact you by email, we will communicate with you using the email address you have provided to supply you with your travel documentation. We are entitled to assume that the email address you have provided is correct and that you understand and accept the risks associated with using this form of communication.
  4. Please note that you may still need to contact us by post or via our office as required by our booking conditions.
  5. If you wish to make a data subject access request for a copy of any personal data we hold on you, please write to: 46 France Furlong, Great Linford, Milton Keynes, Bucks MK14 5EH
  6. If you wish to opt out of receiving marketing communications from us, please inform us with written confirmation.

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